Privacy Policy

Your privacy is important to QMS.Coach. This privacy policy explains how we collect, use, and protect your personal information when you use our website and services. By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: This includes your name, email address, phone number, and postal address, which you provide when you contact us, request information, or subscribe to our services.
  • Business Information: Information about your company, such as its name, industry, and size, which helps us tailor our services to your specific needs.
  • Website Usage Data: Information about how you use our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. This data helps us improve our website and user experience.
  • Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior and preferences. You can control cookies through your browser settings.
  • Communication Data: Records of your communications with us, including emails, chat logs, and phone calls, which help us provide better customer support and improve our services.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Providing Services: To deliver the consulting, coaching, and AI-driven tools you request, and to manage your account.
  • Communication: To respond to your inquiries, provide customer support, and send you important updates and notifications about our services.
  • Marketing: To send you promotional materials, newsletters, and information about new services that may be of interest to you. You can opt-out of receiving marketing communications at any time.
  • Website Improvement: To analyze website usage data and improve the functionality and user experience of our website.
  • Legal Compliance: To comply with legal obligations and protect our rights and interests.

3. Data Sharing and Disclosure

We may share your personal information with the following categories of recipients:

  • Service Providers: Third-party service providers who assist us in providing our services, such as hosting providers, payment processors, and marketing platforms. These providers are contractually obligated to protect your information.
  • Business Partners: Trusted business partners who offer complementary services or products that may be of interest to you. We will only share your information with your consent.
  • Legal Authorities: Government agencies, law enforcement, or other legal authorities if required by law or legal process.
  • Affiliates: Our subsidiaries or affiliates, who are also bound by this privacy policy.

We do not sell your personal information to third parties.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: Using encryption to protect sensitive data during transmission and storage.
  • Access Controls: Limiting access to personal information to authorized personnel only.
  • Security Audits: Conducting regular security audits to identify and address vulnerabilities.
  • Employee Training: Training our employees on data protection best practices.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Objection: You have the right to object to the processing of your personal information for marketing purposes.
  • Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
  • Portability: You have the right to request that we provide your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.

7. Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing behavior and preferences. Cookies are small text files that are stored on your device when you visit a website. We use cookies for the following purposes:

  • Essential Cookies: These cookies are necessary for the functioning of our website and cannot be disabled.
  • Analytics Cookies: These cookies help us analyze website usage and improve our website.
  • Marketing Cookies: These cookies are used to track your browsing behavior and show you relevant advertisements.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling cookies may affect the functionality of our website.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will post any changes on our website and update the effective date. Your continued use of our website and services after the effective date constitutes your acceptance of the revised privacy policy.

11. Contact Information

If you have any questions or concerns about this privacy policy or our data practices, please contact us at: hello@qms.coach.